Frequently Asked Questions

Renting a safe deposit box in a bank comes with various risks. Firstly, such services are secondary for banks, which worsens service quality and security protocol. Secondly, large banks with safe deposit boxes closely monitor their clients.

If you are concerned about the security of your valuables at home or work, you should consider renting a safe deposit box.

Home security provides limited protection because owners can be forced to open safes under threat of harm. Using a safe can also lower home contents insurance costs.

Fortsafe has an insurance contract with MINERVA INSURANCE COMPANY PUBLIC LTD. The safety deposit facility is protected against all force majeure events, as well as attacks, robbery, and all unforeseen circumstances.

You can visit the safety deposit vault facility at any time during business hours. We are open on weekdays from 9:30 to 17:30. To ensure a comfortable visit, please make an appointment in advance by phone or through your account. Visits outside of working hours can be arranged separately with the administrator and are a paid service.

This is not possible. All visitors to the facility are checked at the lobby desk against the passport data saved in our database. Therefore, it is important to provide a notarised power of attorney stating that you have authorised access to your assets. The current contract will also need to be amended.

There are no strict rules, but the fewer people you bring, the better. We advise you not to bring children. Additionally, only persons named in the contract will be allowed to enter the deposit area. Animals and pets, except guide dogs, are not allowed in.

In this case, the key or smart card must be replaced. To do this, please call us to make an appointment and confirm your identity by providing your passport (or power of attorney). After receiving payment, we will issue a new key or smart card.

The rental process is simple and transparent. Please contact us to check the availability of safe deposit boxes, choose a suitable size, or apply on our website. We will verify your identity and make a rental contract. You will be issued an individual smart card and a personal safe deposit box key.

We offer access to safe deposit boxes at your convenience. However, access may be limited to certain hours to ensure your safety. To use your safe deposit box, you must sign up via your personal account, select a free time slot, and arrive in advance to complete the identity verification process.

You may grant authorised persons access by providing them with a notarised power of attorney. An additional fee is charged for each person according to the price list.

Yes. In this case, you must send a key replacement application. Our manager will schedule a date to get a new key. You must then come to our office with proof of your identity, and we will replace the key as soon as possible.

• Replacement of a lost smart card or key. To do this, you need to contact us and schedule an appointment. The smart card or key is reissued individually for a surcharge.
• A banknote counter and authenticity testing device are provided in a separate private room if necessary.

Individual users must fulfil only two requirements. They must be of legal age and hold a passport issued by any state. If registration is required for a legal entity, documents confirming its legal status and a power of attorney for one or more persons must be provided. Providing services completely anonymously is prohibited by law.

Cash: Payment is made to our employees in the office. Cashless: By card on-site. Online: By transfer or via the Stripe payment platform. To avoid overdue payments, we notify you several times about the upcoming payment date. If the payment has not arrived at the agreed time, we have no choice but to cancel the contract until the funds are received in the company's account.

We provide service to citizens of any country. Please visit our office with your passport to complete the transaction. Registration is available for both individuals and legal entities. You can also grant access to other persons through a notarised power of attorney. A fee is charged for each person according to the current price list.

You can pay by online transfer, card, or cash over the counter at the office. You can also safely pay from your personal account on our website via the Stripe payment system, which provides stable and encrypted transactions in any currency.

Yes, you can terminate your contract at any time. All you need to do is provide advance notice of your intention and follow the procedure outlined in the contract. You can do this either yourself or by authorising another person with a notarised power of attorney. If all fees have been paid and an authorised notice to terminate the lease extension has been submitted, you may leave the key and smart card through an intermediary without authorisation by a notary.

In this case, the right of succession, regulated by the laws of the Republic of Cyprus, takes effect. Usually, after the inheritance rights are established, the box's contents are handed over to the legal heir.

FortSafe guarantees complete privacy. Only the customers know what their safe deposit boxes contain.

You can rent a safe deposit box for a period of 3, 6, 9, or 12 months with the option to extend.

You will need to present your original passport and proof of address.

Cash, securities, documents, precious metals, jewellery and artwork can be stored in the box.

At Fortsafe, it is prohibited to store drugs, weapons and explosives, gas cylinders, liquids, and perishable goods.

The terms and conditions of safe deposit box rentals depend on the size and term of the lease selected. We usually offer flexible lease terms and competitive rates.

We offer 4 sizes of safe deposit boxes, ranging from small ones suitable for storing documents and jewellery to larger ones for storing larger valuables or documents.

The building has been designed in accordance with international security standards. It is equipped with 24/7 video surveillance and the latest equipment. The facility is guarded by a specialist security team capable of handling various emergencies.

Before entering the depository, each visitor must undergo two-factor identification. A modern security mechanism inside the box is triggered and snaps shut from inside if someone attempts to remove the box.

No. Since biometric technology is not flawless, we prefer using smart cards and passwords that have proven their reliability over many years of practical use. Firstly, if lost, they can be quickly restored. At the same time, if they are stolen, the thief will not be able to use them due to the 2FA method, which uses two different factors for verification. Secondly, no database will retain your fingerprints or retina scans.

Only the client and trusted persons (if any). For privacy reasons, placement, removal, and any other handling of stored items happen out of view of company staff and surveillance cameras. We do not require you to disclose the contents of your safe deposit box, but you may choose to do so if you wish.

We do not share data unless we receive official requests from authorised institutions. If such a request is received, we will act according to the laws of the Republic of Cyprus. This means that the requested information will be shared after consultation with a lawyer. We are not obliged to report clients' actions to the tax authorities.

We are 100% responsible for your security within the depository. However, we do not have the authority to escort you to and from our office. You may contact our partners for this service or bring a security guard from an external organization.

Our company highly values security. The vault is guarded by security guards and is under 24-hour video surveillance. Smart cards are used to enter the depository, and an alarm system inside the building alerts the response team.